Legal Access Rules And Wallet Records
Our Legal notice explains the conditions attached to account access, identity checks, wallet records and requests sent to our team. Access is available where local law permits, so you should confirm that using the service is allowed in your location before opening or continuing an account.
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We may need your account details and phone verification step to match a request with the correct record. Payment references can include DANA, OVO, GoPay, QRIS, bank transfer or a virtual account, depending on the route shown in your account area. A receipt, transaction reference or
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wallet status can help us locate a record without asking you to send unrelated details. The notice also explains how policy wording can change, how an updated version is presented, and how to ask a question when a clause is unclear. Nothing on this page changes
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the requirement to follow Indonesian law or any location-specific access rule.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.